Privacy Policy

Protecting Your Personal Information

01. Our Commitment to Privacy

At Creeksil, protecting the privacy of our customers and website visitors is an important part of how we conduct our business. We respect the personal information you provide and handle it responsibly in connection with your purchases, customer service requests, and use of our website.

We do not sell, rent, or exchange customers’ personally identifiable information, such as names, email addresses, telephone numbers, or mailing addresses, to third parties for their independent marketing purposes.

We may share necessary information with trusted service providers that help us operate our online store, process payments, deliver orders, maintain website functionality, provide customer support, prevent fraudulent activity, and perform other legitimate business operations.

We do not use your telephone number or postal address to send unsolicited promotional communications. Promotional emails are sent only where permitted by applicable law, and you may opt out of them at any time.

02. About This Privacy Policy

This Privacy Policy explains how Creekside Nook LLC, operating the online retail website Creeksil, collects, uses, stores, and shares personal information when you visit our website, place an order, communicate with our customer service team, or otherwise interact with our services.

This policy applies to information collected through:

Our website at https://creeksil.com.
Purchases and transactions completed through our online store.
Customer service emails and other communications.
Website features, cookies, and similar technologies.

We encourage you to review this policy periodically. We may update it when our business practices, website features, service providers, or applicable legal requirements change.

03. Information We Collect

We collect information that is reasonably necessary to operate our online store, fulfill customer orders, provide support, and maintain our website.

Depending on how you interact with Creeksil, the information we collect may include:

Personal and Contact Information

Full name.
Email address.
Telephone number, if provided.
Billing address.
Shipping address.

Order and Transaction Information

Products purchased.
Order numbers and purchase history.
Selected product options, such as available sizes and colors.
Order status and delivery information.
Payment confirmation and transaction-related details.

Payment Information

When you make a purchase, payment information is handled through the payment methods and payment service providers available at checkout. We may receive transaction confirmations, payment status, and limited payment-related details necessary to manage your order.

The handling and storage of complete payment card information are subject to the security and privacy practices of the relevant payment provider. Please refer to that provider’s privacy policy for additional information.

Technical and Website Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address.
Browser type and version.
Device type and operating system.
Pages visited and website interactions.
Referring website or source.
Date, time, and duration of visits.

We use this information to understand website usage, maintain functionality, improve performance, and help protect our website against suspicious or unauthorized activity.

04. How We Use Your Information

Creeksil uses personal information for legitimate business purposes related to operating our online retail store and serving our customers.

These purposes may include:

Processing and confirming customer orders.
Arranging payment processing and transaction verification.
Preparing and shipping purchased products.
Sending order confirmations and delivery-related notifications.
Responding to questions about products, sizes, and available options.
Handling returns, refunds, and other order-related requests.
Providing customer support and resolving purchase issues.
Maintaining and improving website performance.
Detecting, investigating, and preventing fraud or unauthorized transactions.
Maintaining business records and complying with applicable legal obligations.
Sending promotional communications where permitted and where the appropriate consent or other legal basis exists.

We do not use personal information for purposes that are materially different from those described in this policy without providing additional information or obtaining consent when required by applicable law.

05. Order Information and Payment Processing

When you place an order through Creeksil, we collect the information required to complete and manage your purchase.

This may include your name, contact details, billing information, shipping address, selected products, and transaction-related information.

We use this information to:

Confirm that your order has been received.
Process or verify your payment through the applicable payment provider.
Arrange fulfillment and delivery.
Contact you if additional information is needed.
Provide updates concerning your order.
Assist with returns, refunds, or transaction-related questions.

We may share relevant order information with payment processors, fulfillment partners, shipping carriers, and other service providers when necessary to complete your purchase.

We do not use your order contact information to send unrelated promotional communications without an appropriate legal basis or consent where required.

06. Cookies and Similar Technologies

Creeksil may use cookies and similar technologies to support website functionality and improve the browsing experience.

Cookies are small data files stored on your browser or device when you visit a website. Depending on their purpose, cookies may be used to:

Remember items added to your shopping cart.
Maintain certain website preferences.
Support essential website functions.
Understand website traffic and visitor activity.
Measure website performance.
Evaluate marketing and advertising effectiveness where applicable.

Some cookies are temporary and expire when you close your browser, while others remain on your device for a specified period or until you delete them.

You can manage, block, or delete cookies through your browser settings. However, disabling certain cookies may affect shopping cart functions, checkout, or other features of our website.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for the use of non-essential cookies and similar technologies.

07. Website Analytics and Aggregate Information

We may use website analytics tools to understand how visitors interact with Creeksil and identify areas where our website can be improved.

The information collected may include browser information, device characteristics, IP addresses, pages viewed, referral sources, and general website activity.

Where possible, this information may be combined or analyzed in an aggregated or de-identified form for statistical purposes, website performance evaluation, and business planning.

We may use trusted analytics or technology providers to assist with these activities. Such providers may process information on our behalf in accordance with their applicable service arrangements and privacy obligations.

08. Marketing Communications and Special Offers

Creeksil may offer customers the opportunity to receive promotional emails about products, new collections, special offers, seasonal promotions, and other store announcements.

Marketing communications are sent where permitted by applicable law and, when required, with your consent.

You can stop receiving promotional emails at any time by:

Clicking the unsubscribe link included in the promotional email; or
Contacting us at [email protected].

Please allow a reasonable period for your request to be processed.

Unsubscribing from marketing emails does not prevent us from sending necessary non-promotional messages relating to your purchases or interactions with our website. These may include order confirmations, payment notifications, shipping updates, customer service responses, and important service or security notices.

09. Sharing Information with Service Providers

To operate our online store and fulfill customer purchases, we may disclose relevant personal information to selected third-party service providers.

Depending on the services involved, these providers may include:

Payment processors: To process payments, verify transactions, and help prevent fraudulent activity.
Shipping and delivery providers: To arrange shipment and deliver purchased products to the addresses provided.
Website hosting and technical providers: To maintain our website, servers, and online store functionality.
Analytics providers: To evaluate website traffic, performance, and visitor interactions.
Customer support providers: To help us manage inquiries and provide assistance.
Security and fraud prevention providers: To identify suspicious activity and protect transactions and website systems.

We share only information reasonably necessary for the relevant business purpose. Service providers receiving information on our behalf are expected to handle it in accordance with applicable contractual, security, and privacy requirements.

We may also disclose information when required by law, in response to valid legal requests, to protect our rights, or to address suspected fraud, security issues, or unlawful activity.

10. Information Security

Creeksil takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the systems and services involved, these measures may include:

Secure website connections and encryption technologies where supported.
Access restrictions for systems containing customer information.
Security measures provided by our hosting and technology partners.
Payment processing through applicable payment service providers.
Reasonable procedures for handling customer and transaction information.

Although we take reasonable steps to protect information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure.

Customers should also take appropriate precautions when using the internet, including protecting their email accounts, devices, and login credentials.

If you have a question or concern regarding the security of your personal information, please contact us at [email protected].

11. Information Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining transaction records, resolving disputes, preventing fraud, and meeting applicable legal or accounting obligations.

The retention period may vary depending on the type of information, the reason it was collected, and any legal requirements that apply.

When information is no longer reasonably needed for these purposes, we take appropriate steps to delete, destroy, or de-identify it, subject to applicable legal requirements and legitimate business recordkeeping needs.

12. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request confirmation of whether we process your personal information.
Request access to personal information we maintain about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable exceptions.
Request a copy of certain information in a portable format where required by law.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Exercise applicable rights concerning the sale of personal information, targeted advertising, or certain profiling activities.

To submit a privacy request, contact us at:

Customer Service Email: [email protected]

Please describe the request and provide enough information for us to identify the relevant records and verify your identity when reasonably necessary.

We will review and respond to requests within the timeframes required by applicable law. Certain requests may be limited or declined where a legal exception applies, such as when information must be retained to complete a transaction, comply with legal obligations, or protect against fraud.

13. Colorado Privacy Rights

Creekside Nook LLC is based in Colorado. Where the Colorado Privacy Act applies to our processing activities and to an individual, eligible Colorado residents may have rights regarding their personal data.

These rights may include:

The right to confirm whether we process their personal data and access that information.
The right to correct inaccuracies in personal data.
The right to request deletion of personal data.
The right to obtain a portable copy of personal data in certain circumstances.
The right to opt out of the processing of personal data for targeted advertising, the sale of personal data, or certain profiling activities that produce legal or similarly significant effects.

To exercise an applicable Colorado privacy right, you may submit a request to [email protected].

We may take reasonable steps to verify your identity before processing a request. Where required by law, we will respond within the applicable timeframe, generally 45 days after receiving a qualifying request. If an extension is permitted and necessary, we will notify you within the original response period and explain the reason for the extension.

If we decline a request where the law provides an appeal right, you may ask us to review the decision by replying to our response or contacting the same email address with the subject line Privacy Request Appeal.

The Colorado Privacy Act applies only to businesses and processing activities that meet its legal requirements. Nothing in this section is intended to suggest that every provision of the Act applies to every business or every individual.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

When you access these services, your information may be collected and processed under the privacy policies and terms of those third parties. Creeksil does not control the privacy practices, security procedures, or content of websites operated independently by other organizations.

We encourage you to review the applicable privacy notices before submitting personal information to any third-party website or service.

15. Children’s Privacy

Creeksil’s website is intended for general retail customers and is not designed to knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information has been collected directly from a child under 13 without the legally required parental consent, we will take appropriate steps to review and address the information in accordance with applicable law.

A parent or legal guardian who believes that a child has provided personal information to us may contact [email protected].

16. Correcting, Updating, or Deleting Your Information

You may contact us if you believe that personal information associated with your account or order is inaccurate, incomplete, or no longer necessary for the purpose for which it was provided.

Subject to applicable legal requirements, you may request to:

Correct your name or contact details.
Update your billing or shipping information.
Correct inaccurate personal information.
Request deletion of eligible personal information.
Withdraw consent where applicable.
Unsubscribe from promotional communications.

Please send your request to [email protected]. We may need to verify your identity before making changes or disclosing information.

Please note that certain transaction records may need to be retained for legal, accounting, fraud prevention, or dispute resolution purposes.

17. Marketing Opt-Out

If you no longer wish to receive promotional communications from Creeksil, you may opt out at any time by using the unsubscribe link included in our marketing emails or by contacting our customer service team.

Opting out of marketing communications will not affect necessary service-related messages, including information about orders, payments, shipping, refunds, or important changes to our services.

Where applicable privacy laws provide additional opt-out rights concerning personal data processing, you may submit those requests using the contact details provided in this policy.

18. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

When an updated version is published, the revised policy will become effective from the date of publication unless otherwise stated.

We encourage customers to review this page periodically to remain informed about how Creeksil handles personal information.

If a change requires additional notice or consent under applicable law, we will take the appropriate steps.

19. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns about how your personal information is handled, please contact us using the details below.

Brand Name: Creeksil

Legal Company Name: Creekside Nook LLC

Company Address: 135 Nickel St, Broomfield, CO 80020, United States