Shipping Policy

Delivery Information

At Creeksil, we aim to provide customers with a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, the destinations we currently serve, applicable shipping charges, estimated delivery periods, and important conditions relating to international shipments.

By placing an order through our website, you acknowledge and agree to the shipping terms described below.

1. Order Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and U.S. federal holidays. Processing may take additional time during periods of unusually high order volume, promotional events, or when additional order verification is necessary.

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where available.

Please note that order processing time is separate from the estimated shipping and delivery period.

2. Shipping Destinations

Creeksil currently offers shipping to customers in the following destinations:

United States
Canada
United Kingdom
Australia
New Zealand
Most European countries

Shipping availability may vary depending on the destination, carrier coverage, customs requirements, and applicable import or export restrictions.

Not every destination or shipping option may be available for every order. The available shipping methods and applicable charges will be displayed during checkout based on the delivery address provided.

We reserve the right to decline or cancel orders for destinations where delivery services are unavailable or where shipment cannot be completed in accordance with applicable laws and regulations.

3. Shipping Fees

Our current standard shipping charge is:

Standard Shipping: $4.99

Shipping charges are calculated and displayed during checkout before the customer completes payment.

The applicable shipping amount may depend on the destination and available delivery options. Customers can review the shipping cost before submitting their payment.

Any applicable shipping charges will be included in the order total displayed at checkout.

4. Estimated Delivery Time

The estimated delivery period for standard shipping is 7–20 business days after the order has been shipped.

This estimate does not include the initial order processing period.

Actual delivery times may vary depending on several factors, including:

The destination country and delivery location.
International transportation arrangements.
Customs inspections and clearance procedures.
Local postal and courier operations.
Severe weather conditions.
Public holidays and peak shopping seasons.
Unexpected transportation or logistical disruptions.

We make reasonable efforts to support timely delivery; however, the stated delivery period is an estimate and does not constitute a guaranteed arrival date.

5. Customs Duties, Import Taxes, and Additional Charges

International shipments may be subject to customs duties, import taxes, VAT, customs clearance fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these additional charges are not included in the product prices or standard shipping fee.

Customers are responsible for applicable duties, taxes, and customs-related charges imposed by the relevant authorities in their destination country.

Customs requirements and import restrictions vary between countries. We encourage customers to review the applicable regulations with their local customs authority before placing an international order.

If you have a lawful shipping or customs-related request, you may include the relevant details in the Order Notes section during checkout. All customs declarations and shipment information must remain accurate and comply with applicable laws and regulations.

6. Shipping Restrictions and Regulatory Compliance

Creekside Nook LLC, operating Creeksil, conducts its shipping activities in accordance with applicable United States laws, export control requirements, international trade regulations, and economic sanctions.

Due to current shipping limitations, carrier availability, customs requirements, and other operational or regulatory considerations, we currently do not offer shipping to the following countries and territories:

Afghanistan
Algeria
Angola
Belarus
Benin
Bolivia
Bulgaria
Burkina Faso
Burundi
Cameroon
Central African Republic
Congo (Kinshasa)
Croatia
Cuba
Eritrea
Guinea
Guinea-Bissau
Haiti
Iran
Iraq
Israel
Ivory Coast
Kenya
Laos
Lebanon
Libya
Mali
Monaco
Mozambique
Myanmar
Namibia
Nepal
Niger
Nigeria
North Korea
Palestinian Territory
Russia
Somalia
South Africa
South Sudan
Syria
Tanzania
Trinidad and Tobago
Ukraine
Vanuatu
Venezuela
Vietnam
Yemen
Zimbabwe

This list reflects our current shipping restrictions and may be updated when carrier coverage, business operations, or applicable legal requirements change.

Shipping availability is also subject to applicable laws, customs requirements, export controls, and economic sanctions. A destination not specifically listed above does not automatically guarantee that a shipment can be accepted or completed.

We reserve the right to decline, hold, cancel, or restrict any order when delivery cannot reasonably be arranged or when fulfilling the transaction may violate applicable laws, export control requirements, economic sanctions, or other regulatory obligations.

If an order is placed for a restricted destination, we may cancel the order and arrange an applicable refund through the original payment method, subject to payment processing procedures and applicable law.

Sanctions and Trade Compliance

Customers may not use our website or purchase our products in connection with transactions prohibited by applicable economic sanctions, export control laws, or international trade restrictions.

By placing an order, you represent that your purchase and intended use of the products do not violate applicable sanctions or trade control requirements.

We may review transactions and decline, suspend, or cancel orders when necessary to comply with applicable legal obligations. This may include transactions involving restricted destinations, prohibited parties, or individuals and organizations identified on applicable sanctions lists, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

Nothing in this policy authorizes a transaction prohibited by applicable law or prevents a transaction that is legally permitted under an applicable authorization or exemption.

7. Tracking and Delivery Updates

Where tracking services are available, shipment tracking details will be provided in the shipping confirmation email after your order has been dispatched.

Customers may use the tracking information to follow the progress of their shipment through the relevant shipping carrier’s tracking service.

Please allow some time for tracking information to become active, as carrier systems may not update immediately after dispatch.

If you have questions about your shipment, experience an unusual delay, or notice that tracking information has not been updated, please contact our customer service team and include your order number so we can review the available information.

8. Delivery Issues and Packages Marked as Delivered

If your tracking information indicates that a package has been delivered but you have not received it, please contact our customer service team within 24 hours after the delivery status is updated.

Before contacting us, you may also check your delivery location, mailbox, reception area, or with other household members to determine whether the package has been received on your behalf.

After receiving your inquiry, we will review the available tracking information and, where appropriate, coordinate with the shipping carrier to investigate the delivery.

Depending on the investigation results and the circumstances of the case, an appropriate resolution may include reshipment or a refund where applicable.

For further details, please refer to our Return and Refund Policy.

9. Delivery Delays and Important Notices

All delivery timeframes stated in this policy are estimates and should not be considered guaranteed delivery dates.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

Customs inspections or clearance delays.
Severe weather conditions.
Public holidays and seasonal shipping peaks.
Carrier service interruptions.
Transportation or logistical disruptions.
Incorrect or incomplete delivery information provided during checkout.
Other unexpected circumstances affecting shipment movement.

We make reasonable efforts to assist customers when shipping issues arise. However, we cannot guarantee that every shipment will arrive within the estimated delivery period.

Customers are responsible for providing accurate and complete shipping information when placing an order. Incorrect or incomplete addresses may result in additional delivery attempts, delays, or unsuccessful delivery.

If you experience a shipping problem or have questions regarding an existing order, please contact our customer service team with your order details.

Customer Support

For assistance with order processing, shipping charges, delivery information, tracking updates, or other shipping-related questions, please contact us by email.

Customer Service Email: [email protected]

We aim to respond to customer inquiries within 24–48 business hours.

When contacting our support team about an existing shipment, please include your order number and a brief description of the issue so we can assist you more efficiently.